Collector Fulfillment Associate

As a Topps Collector Fulfillment Associate, you will play a crucial role in ensuring our collectors receive their orders accurately and promptly. Your responsibilities will include selecting items from shelves, preparing them for delivery, and enhancing the overall collector experience through excellent communication and customer service.

Primary Duties and Responsibilities:

• Accurately pick, pack, and ship orders
• Report any damages, defects, or missing items to the Supervisor to maintain inventory accuracy
• Evaluate secondary market value to process replacements
• Restock supplies to ensure timely order completion
• Open and sort inbound consumer mail
• Enter data into the appropriate systems
• Process outbound packages to customers
• Communicate with collectors via email to address inquiries and provide updates
• Enhance the collector experience by delivering exceptional customer service and support
• Maintain a clean and safe work environment
• Perform additional duties as assigned

Requirements:

• Ability to stand for extended periods
• Capability to lift heavy objects
• Positive, consumer-focused attitude with a passion for serving others
• Strong problem-solving skills and attention to detail
• Excellent interpersonal, verbal, and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficiency in MS Word and Excel
• Ability to eventually work onsite in Allen, TX (role will originally be located in Sunnyvale, TX)

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Fanatics Collectibles is a new model and vision for the hobby, fundamentally changing the experience for current and future collectors, leagues, and players across many U.S. and international professional and college sports. The organization has long-term, exclusive rights to design, manufacture and distribute trading cards for several sports and entertainment properties, including MLB, MLBPA, the Premier League, MLS, UFC, Formula 1 as well as Disney, Marvel, Pixar, and Star Wars, among others. In January 2022, Fanatics Collectibles announced the acquisition of Topps, establishing the preeminent licensed trading card brand as the cornerstone of Fanatics’ trading cards and collectibles business, and jumpstarted its MLB and MLBPA rights to design, manufacture and distribute trading cards