Central Member Experience Executive

Circa £15 ph

Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the look out for a passionate Central Member Experience Executive to join our team!

As a Central Member Experience Executive, you will manage escalated member feedback, ensuring complaints are handled in line with company procedures while identifying opportunities to improve KPIs through insight and analysis. You will work closely with key stakeholders across the business to support consistent, high-quality service delivery.

The role involves resolving complex member issues, analysing feedback trends and collaborating with teams to drive improvements, including reducing attrition. You will also contribute to feedback initiatives, maintain knowledge of membership terms and share insights to support continuous improvement.

*Please note this is a part time between 16-21 hours a week, office based role with desired days being Monday, Tuesday, Wednesday*

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Strong verbal communication and a high level of written English language skills

• Highly organised, self-motivated and able to work under pressure

• Confident stakeholder management and interpersonal skills

• Able to manage multiple tasks and adapt quickly to change

• Minimum 2 years of customer service experience in a multi-site or complex business

• Data-driven mindset; leisure industry experience is a plus

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

Club Support UK