Casual Steward Supervisor - Wembley Stadium

It's everyone's stadium...

We are excited to be adding to our current Steward Supervisor pool to join the team for the 2024/25 season.

The Steward Supervisor(s) will ensure that a safe, secure and customer-friendly environment is maintained in the designated area at all times throughout Wembley Stadium events.

You will support and provide clear guidance at all times to the designated Stewarding teams regarding their role and responsibilities. Ensuring the teams have a detailed understanding of their local work environment in support of questions from members of the public.

What You'll Do?

• Attend the Quadrant Supervisors Event day briefing which will include event arrangements, security, safety procedures, and expected crowd profile.
• Undertake the stewards briefing and ensure the relevant "Tool Box" refresher sessions are undertaken and all staff have a match day briefing document and any additional reference information sheets as required by the job.
• Carry out pre - event Safety Stewards briefings, emergency procedures and company's health and safety policy. Ensure all staff are issued with briefing sheets as well as task cards for specific areas of work.
• Ensure that Stewards are met and checked and escorted to uniform areas, will be responsible for ensuring that the allocated staff are checked in against pre-identified numbers, ensure that uniform is issued quickly and smoothly, before taking up an area of work.
• Ensure compliance with ground regulations.
• Monitor crowd dynamics and crowd flows in designated areas at peak times
• Ensure compliance with radio protocol and reports of disorder, and emergencies are reported immediately.
• Monitor the performance of stewards.
• To help identify individuals and assist the response teams, if appropriate, with the ejection of individuals as per ejection policy.
• Deal with issues as identified from the risk assessment.
• Ensure the No Smoking Policy is adhered to by customers (and Staff)
• Execute additional tasks as required in order to meet FA Group's changing priorities.
• Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.

The Steward Supervisor will also ensure the following are completed:

• Dress code check.
• ID Check and uniform provision.
• Pre and post-event checks.
• Stewards in designated positions before turnstile opening.
• Take up standby positions following test message/alarm.
• Ensure comprehensive debriefing of stewards.
• Complete all appropriate forms and check sheets.
• Respond to all emergency messages and announcements quickly and effectively.
• Ensure that all Health and Safety policies are complied with and are effectively communicated and implemented.

What You'll Need?

Essentially for the role:

• NVQ Level 3 Spectator Safety qualified / or currently registered and in training.
• Strong conflict management skills.
• Ability to work as part of a team, and strong communication skills with wider team members and spectators.
• Ability to work calmly under pressure.

This role is offered on a casual basis, and those successful will need to be available for Wembley Stadium events, which will involve late evenings and weekend work.

Please note, that due to the Christmas period, selection for this role will likely begin in 2025. Communication to candidates may be slower than expected but we will ensure we respond to all applications.

What's in it for you?

We pride ourselves in offering a competitive rate of pay as well as great opportunities to develop and grow in your role.

We are committed to ensuring everyone can flourish in their roles, and by doing this we offer top-of-the-range facilities across two core business locations. We have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English football. We are also delighted to have a world-class Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, Adobe FA Women's Championship, and Women's FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

Your contract with The FA will specify a fixed location of either Wembley Stadium, St. George's Park or our Processing Centre unless the role is advertised as a home based contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.

The FA, For All, For You

Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.

https://www.thefa.com/-/media/thefacom-new/files/about-the-fa/2021/fa_a-game-for-all-strategy.ashx

A Game For All outlines three key strategic commitments - Lead the Change, Be the Change, and Inspire the Change - which will ensure tackling discrimination remains a core priority for English football for years to come.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.