Cash Collection Analyst

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

In this function as Cash Collection Analyst you will be responsible for controlling Accounts receivable processes. Together with a highly motivated team, you are responsible for a timely and accurate follow up of our customer payments as well as following up with reminder
process.

THE CHALLENGE:

• Partner with Finance functions, Sales, IT and other business stakeholders to ensure effective solutions to support collection processes ( raise potential bad debt customers, write offs )
• Take ownership on daily Reminder process, sending out dunning letters, handle reminder related customer and sales inquires
• Define and monitor the trends of KPIs (cash flow, monitor payments, aging)
• Develop and improve internal collection workflows especially reminder process
• Improve end-2-end customer journeys and overall customer satisfaction (customer complaint management ,dispute management, and root cause analysis, invoicing quality, streamlined dunning/collection process)
• Support the work with the collection agency and internal legal department
• Be accountable for the whole collection process and responsible for a customer centric interaction and communication with our clients, including payment methods and payment plans
• Perform operational and financial analyses, including KPIs

YOUR PROFILE:

• You are flexible, structured, and able to work under pressure
• Previous experience in any Finance/ Accounting/ Controlling field, preferably in Accounts Receivable
• Very accurate and customer oriented attitude
• Reporting experience, advanced knowledge of MS Excel and any other reporting tool
• Good interpersonal skills that enable you to work well with other departments such as sales and client setup
• Experience working with Microsoft Dynamics 365 preferred, or knowledge of other ERP Systems, implementation experience
• Fluent in English and Portuguese (spoken and written)
• Very good knowledge of MS-Office applications

OUR RECRUITMENT PROCESS:

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations. 
• Two Interviews: Meet with the team and later with the Hiring Manager to dive into your experience, as also discuss team fit. 
• Onsite Interview (If not organized on prior interview stages): Meet with the local team and take a tour of our office for a final meet-and-greet. 
• Finals Steps: Receive feedback and, if successful, an offer! 

OUR OFFER:

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding. 
• Flexibility to manage your workday and tasks with autonomy. 
• A balance of structure and autonomy to tackle your daily tasks. 
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants. 
• Global Employee Assistance Programme. 
• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience). 
• Online training videos. 
• Flexible working hours. 

Location

Rothschildplatz 4, Vienna , Austria