Brand Consulting - Vice President - Hospitality

Job Description

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.

The Role

The CAA Brand Consulting Vice President will play a key role leading the team focused on an iconic telecom brand's B2B hospitality service offering. This role will drive the strategy, oversight, management and execution on the usage of all tickets and hospitality-based programming including ticket banks, season tickets, concert & event passes & suite programs across multiple venues. They will be responsible for overseeing the allocation of all sponsorship hospitality assets ensuring equitable distribution across employees & customers as well as building large scale hospitality programs at sponsored events focusing on delivering best in class B2B and, Executive Hospitality level programming. The candidate will interface day to day with the client and will work cross functionally with internal teams, external vendors, clients and property partners.

The Department

CAA Brand Consulting is a strategy-led, full-service marketing agency with expertise in Cultural and Consumer Insights, Data and Analytics, Talent/Influencer and Property Partnership Advisory, Experiential, Social Impact, Creative Services, and Content and Digital Strategy. These integrated capabilities come together to offer solutions from planning through execution, and we pull in a collective perspective of expertise with each client brief to ensure we are tapping into diverse thinking and building strategies reflective of the marketplace and culture we work within.

Responsibilities

• Collaborate with client on development and project management of custom large-scale hospitality programs in conjunction with major sponsorship platforms (PGA, Formula 1, Major League Baseball)
• Assess and refine the process across all workstreams to improve efficiency and effectiveness, providing feedback and recommendations to senior management as well as regular reports on performance and feedback
• Implement management routines and protocols to foster an environment for thoughtful ideation, critical review and transparent communication of program updates across teams/clients
• Develop relationships with clients as a trusted advisor, while driving business/projects forward
• Continually improve the end-to-end client experience, ensuring that all attendee touch points across the entire event life cycle are delivered with the highest level of quality and consistency
• Oversee the design and planning of a wide range of event types – national, scalable, sports & entertainment-based from high-touch executive events to experiential hospitality for consumer-facing audiences
• Interact with senior-level, C-suite executives with the goal of helping the client retain, deepen relationships, and show appreciation for their existing clients
• Ensure efficiencies are established & followed for all pre-planning, management, and implementation for events including vendor vetting and selection, contract review and negotiation and requisite event activation plans and supporting communication documents (i.e., Project Plans, Event Overviews, Event Guides, Recaps, etc.)
• Oversee client's online ticketing request and distribution platform to track multiple sporting and entertainment events containing over 30,000 tickets
• A moderate amount of domestic event travel will be required throughout the year, including nights and weekends
• Create presentations for key meetings internally and externally
• Develop relationships across CAA to find and promote new opportunities to client
• Oversee Team of 10 – 15 dedicated Hospitality team members based in different offices around the US

Requirements

• 12-15+ years' experience in ticketing, hospitality, event planning and execution in a fast-paced environment
• General understanding of current brand consulting & experiential/hospitality marketing industry
• Breadth of experience planning and managing B2B programs
• A passion for hospitality, sports & entertainment, celebrity & lifestyle culture
• Able to prioritize multiple projects with ease, manage deadlines, coordinate key timelines and perform under pressure with strong attention to detail
• Not afraid to “pitch in”, “roll up your sleeves” and get it done. You take initiative. No task is too big or too small
• Desire to build a strategic lens into the scope of work and to bring new insights to the table
• A solid understanding of how to plan and orchestrate engaging events in a scalable way
• Ability to be flexible, adaptable, and confident with ambiguity while course correcting based on evolving decisions and circumstances
• Demonstrated experience in positions requiring discretion, judgment, tact, and poise and you are absolutely reliable and trustworthy
• Can lead client meetings, staff planning and keep all parties on task, on time and on budget
• Strong fiscal approach with excellent budget management and forecasting skills
• Strong on-site execution experience and oversight of multiple vendors
• Willing to work non-traditional hours including weekend/holiday travel
• Proficiency in PowerPoint for experiential decks and run of show planning purposes

Preferred Skills

Work experience at an experiential agency or hospitality experience preferred

Location

This role is remote but must be based out of Seattle, Washington. This role requires onsite venue oversight and client visits when required.

Compensation: The annual base salary for this position is in the range of $172,000-$215,000. This position also is eligible for benefits and discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.