Brand Consulting - Senior Account Manager - Hospitality

The Senior Account Manager will play a key role on our clients' hospitality team focused on leading the 365 Hospitality service offering.

Job Description

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.

The Role

The Senior Account Manager will play a key role on our clients' hospitality team focused on leading the 365 Hospitality service offering. The Senior Account Manager will support the day to day management and execution on the usage of all tickets and hospitality-based programming including ticket banks, season tickets, concert & event passes & suite programs across multiple venues.. The candidate will interface day to day with the client and will work cross functionally with internal teams, external vendors, clients and property partners.

The Department

CAA Brand Consulting is a strategy-led, full-service marketing agency with expertise in Cultural and Consumer Insights, Data and Analytics, Talent/Influencer and Property Partnership Advisory, Experiential, Social Impact, Creative Services, and Content and Digital Strategy. These integrated capabilities come together to offer solutions from planning through execution, and we pull in a collective perspective of expertise with each client brief to ensure we are tapping into diverse thinking and building strategies reflective of the marketplace and culture we work within.

Responsibilities

• Design and plan a wide range of event types – national, scalable, sports & entertainment-based from high-touch executive events to experiential hospitality for consumer-facing audiences
• Interacting with senior-level, C-suite executives with the goal of helping the client retain, deepen relationships, and show appreciation for their existing clients
• Continually improving the end-to-end client experience, ensuring that all attendee touch points across the entire event life cycle are delivered with the highest level of quality and consistency
• Help design and review event-related pieces such as registration websites, invitations, follow-up communications, on-site signage and more
• Oversee 5 dedicated team members focused solely on hosted suite nights across 4 major markets to ensure continuity and consistency in process & hosting experiences
• Main point of contact for client for assigned projects​
• Manages multiple projects and budgets autonomously​
• Lead development of concepts & facilitate creative approval process ​
• Leads client calls and provides expert opinions​
• Leads client presentation for projects​
• Manages Account staff ​
• Represents CAA Brand Consulting at key industry events​
• Manages budget development, tracking & reconciling ​
• Conduct pre-planning, management, and implementation for events including vendor vetting and selection, contract review and negotiation and requisite event activation plans and supporting communication documents (i.e., Project Plans, Event Overviews, Event Guides, Recaps, etc.)
• Develop relationships with clients as a trusted advisor, while driving business/projects forward
• A moderate amount of domestic event travel will be required throughout the year, including evenings and weekends
• Other Administrative and related duties as assigned
• Additional projects as assigned, which may include: assistance on other events and hospitality programs, POVs, reporting, property/event research, etc.
• Develop and deliver compelling written and verbal communications
• Create presentations for key meetings internally and externally
• Develop relationships across CAA to find and promote new opportunities to client

Requirements

• Bachelor's Degree strongly preferred or equivalent experience
• 7+ years of shown experience in event planning/execution and ticket management in a fast-paced environment
• Extensive experience planning hospitality and B2B programs
• A passion for hospitality, sports & entertainment, celebrity & lifestyle culture
• Demonstrated experience in positions requiring discretion, judgment, tact, and poise and you are absolutely reliable and trustworthy
• Able to prioritize multiple projects with ease, manage deadlines, coordinate key timelines and perform under pressure with strong attention to detail
• Not afraid to “pitch in”, “roll up your sleeves” and get it done. You take initiative. No task is too big or too small
• A solid understanding of how to plan and orchestrate engaging events in a scalable way
• Ability to be flexible, adaptable, and confident with ambiguity while course correcting based on evolving decisions and circumstances
• Can lead client meetings, staff planning and keep all parties on task, on time and on budget
• Strong fiscal approach with excellent budget management and forecasting skills
• Strong on-site execution experience
• Willing to work non-traditional hours including weekends, holidays and domestic travel
• Proficiency in PowerPoint for experiential decks and run of show planning purposes

Preferred Skills

• Understanding of sports and entertainment and sponsorship a plus
• Experience providing strategic thinking to clients, including identifying, analyzing, problem solving, and responding to opportunities and challenges with the ability to translate into practical plans of action
• Strong knowledge of industry trends and ability to innovate product and service offerings

Location

This role is remote in Seattle and will require onsite venue support. This role is onsite/in office Tuesday through Thursday and remote Monday and Friday.

Compensation

The annual base salary for this position is in the range of $83,000-$110,000. This position also is eligible for benefits and discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in the role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.