Associate - Service Desk

Associate - Service Desk

Department: 61-688 - Technology Operations - IT Operations

Employment Type: Permanent - Full Time

Location: India - Hyderabad

Description
Job Summary:
We are looking for a dedicated and enthusiastic Service Desk Associate to join our IT team in Hyderabad. This role is open to freshers with a degree in Computer Science, Information Technology, or related fields, as well as experienced candidates with one year of experience in the same domain. The ideal candidate will provide first-line technical support, manage the IT Service Centre queue, and assist staff with technical issues and requests.

Key Responsibilities:

• Provide first-line technical support to end users, addressing issues related to Windows and MacOS operating systems.
• Manage and resolve incidents efficiently, ensuring minimal disruption to business operations.
• Handle the IT Service Centre queue, providing walk-in support to staff reporting issues or requesting assistance.
• Onboard new starters and offboard leavers, ensuring all IT-related processes are completed smoothly.
• Provision laptops and peripherals at the IT Service Centre, ensuring all equipment is ready for use.
• Track all demand, including requests and issues, on the ITSM platform and update the CMDB.
• Work closely with the Service Desk lead to stay updated on all processes and support any business requirements.
• Create and maintain knowledge articles, ensuring they are up to date.
• Collaborate effectively with the wider Service Desk team on project deliverables.

Skills and Qualifications:

• Strong English verbal and written communication skills, with the ability to interact effectively with employees at the IT Service Centre, face to face, Teams chats, or via email.
• Knowledge of Windows and MacOS operating systems and troubleshooting techniques.
• Foundational knowledge of the Microsoft suite of products, including Entra ID (Azure AD).
• Willingness to learn and upskill continuously.

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

DAZN VALUES – THE ‘HOW' IN WHAT WE DO:

Agility and creativity fuel growth and innovation, to Make It Happen.

Prioritising what matters drives progress and positive outcomes, Focusing On Impact.

Collective ambition builds optimism and success, in order to Win As One.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.

If you'd like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.