Associate, Operations Training

Learning and Development

• Inspire continuous learning, growth, and development.
• Ability to work with and train a diverse workforce
• Supervise hourly employees through training process. May include: managing attendance, time keeping, providing feedback and assessing performance of employees
• Ability to present and facilitate sessions effectively managing group dynamics while encouraging creativity, innovation, and ownership of learning
• Stay up to date on emerging trends within learning and development.
• Demonstrate excellent organizational skills.
• Ability to collect, manage and analyze data to support Learning and Development
• Understand Manufacturing and/or Fulfillment process and workflow (Preferred)
• Work across various shifts and times during peak season hours (including day & night shifts)
• Other duties and responsibilities as assigned by leadership

Building and Navigating Relationships

• Ability to effectively collaborate and support others to design and deliver custom and effective learning solutions that maximize employee engagement, development, and business outcomes
• Support and partner with teams to design and deliver training for corporate initiatives that maximize employee engagement, development, and business outcomes
• Collaborate cross-functionally, operate in a professional environment, and navigate organizational dynamics
• Lead seasonal onboarding process to effectively train seasonal employees to meet business demands

Manage Training Programs

• Coordinate and facilitate Learning Management System
• Facilitate instructor led training events.
• Observe and evaluate training programs, individual trainers, and team leaders to drive improvement and efficiency
• Conduct train-the-trainer certification(s) for facilitators and/or site coordinators that support learning initiatives
• Develop and utilize tracking process to measure effectiveness of training programs, including orientations. Using feedback, continuously strive for improved training programs and processes.
• Coach and develop Learning Ambassadors through mentoring, observations, OJT, and in person training sessions

EDUCATIONAL REQUIREMENTS:

• Minimum of 1 to 3 years of experience in Learning and Development or Training

Knowledge Skills and ABILITIES:

• Outstanding interpersonal, communication, and leadership skills
• Ability to work with and influence team members and key stakeholders
• Ability to manage competing priorities and balance multiple projects in a dynamic, fast-paced environment and respond quickly to feedback through iterative design
• Self-starter with strong initiative, energy, and accountability with the ability to work autonomously and in a team environment
• Proficient in Microsoft Office and Adobe Captivate (or other rapid authoring tools)
• Comfort with new technology and ability to learn quickly and use new software applications
• Displays passion for learning and development.

WORKING CONDITIONS:

Flexible availability during Peak Seasons and comfortable in warehouse environment.

PHYSICAL CONDITIONS:

• Must be able to stand 6 to 8 hours per day.
• May be expected to walk 5 to 10 miles per day.
• Must be able to lift and carry up to 50 lbs.

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).