Assistant Manager, Tech Infrastructure

Purpose & Overall Relevance for the Organization:

Market business expects solid and best in class infrastructure support services, service management and project delivery. The Assistant Manager Tech Infrastructure will contribute to seamless running of IT services (day to day support) as well as project delivery (opening, closing & revamp activities) across a specific adidas market/country

This role would also support the service quality of all end user services (e.g. Connectivity, Service Desk, Onsite Support a.k.a. Field Services and End Device Management) in order to deliver the right level of cross functional or team services and actively participating with the Domain Product Owners and Business Partners on any Infrastructure related project and support service. 

Key Responsibilities:  

Continual Improvement

•Expect to take part in continual improvement initiatives and collaborate with relevant Domain Service Owners to highlight and contribute towards improvement activities

Relationship Management

•Your scope will be within a specific adidas market where you will be expected to support in stakeholder engagement/communications. You will be updating stakeholders to ensure everyone understands and is updated on agreed level of our service

Service Level Management

•Monitors and logs the actual service provided, compared to that required by service level agreements

Project Management

•You could be in charge of various smaller infrastructure projects, which need to be executed on time, in full and in budget

If required: Supplier Management 

•You could be expected to engage with local vendors to ensure that contractual agreements are adhered to as well as monitoring vendor performance

Service Management

Incident Management

• Oversees external vendor incident management (support) process compliancy (ITIL standards) according to defined and agreed global process governance set by Product Domain
• Continuously keep business stakeholders updated on elevated incidents

Problem Management

• Investigates problems in systems, processes, and services
• Assists with the implementation of agreed remedies and preventative measures

Key Relationships:

• Global Infrastructure (Tech Core) Service Owners for service improvements and vendor performance metrics
• SPOC to local business team members around overall service performance & escalation mgmt
• External Service Providers for service review and service quality improvements
• VIP Support or Unified Communications audio and video systems and teams

Requisite Education and Experience / Minimum Qualifications: 

• Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience 
• Proficient spoken and written command of English 
• At least 3-year experience in IT 
• 1 year of experience in relevant area

adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave. 
Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday.  The working location of this position is Portland, Oregon.
Though our teammates hail from all corners of the world, our working language is English.