Purpose & Overall Relevance for the Organization:

He/she will achieve this mission by:

Assist Senior OB Manager to drive shuttle team to reach agreed Service levels so as to meet or exceed customer expectations.
Lead team to achieve or exceed productivity/cost/SLA (service level agreement) KPI target.
Training team staff to follow company safety policy (EHS) to create a safety environment.
Lead the fulfillment of lean logistics concept and best practice in DC.
Make sure safety first and no injuring at work place.

Key Responsibilities:

In project phase:

In the project phase, will be the key user to join the testing and training positively, quickly master all relative process .
Will be responsible for training end user under his/her work group to ensure all the shuttle team staffs and workers be suitable trained and the workflow be executed with high efficiency.

After Project Go-life:

Collaboration

Assist the outbound manager to manage the outbound shuttle team
Work closely with outbound Manager/ Supervisor of other functions to organize and motivate shuttle team to achieve on time delivery performance and outsourced workers performance.
Assist outbound manger to work out shift plan, and effectively execute the plan with increasing / reducing temporary staff employed in a timely manner so as to achieve both customer service levels and productivity targets (cost budgets).
Communicate effectively with all Peers within the DC ensuring that department KPI are achieved

Management

Recommends, assist outbound manager to develops, and implements new methods and procedures designed to remedy customer needs while improving compliance, minimizing operating cost, and effecting greater customer satisfaction.
Lead the shuttle team to fulfill different orders and tasks, monitor both permanent and outsourced workers to ensure achieve DC performance target.
Support outbound manager to create more workable and practical team KPI target and lead the team to be excellent.

System and Processes

Develops, coordinates, and maintains a system for identification, evaluation of team and employee productivity rates utilizing MA systems tools and reports.
Have enough knowledge for WMS//WES system. Well understand the logic of WMS/WES, which support daily operation Know well distribution center process, always struggle for continuous improvement team operation efficiency and saving cost.
Lead shuttle team to define problem and analyze root cause, work out corrective and preventive action and optimize SOP continually.

People Management

Work together with Training supervisor to work out team staff training plan to ensure all team staffs be trained regularly and all the staff is skilled for daily operation.
Work closely with sites Health and safety supervisor to Monitor all the team staffs has good controls in place to provide a healthy and safe place for all staff.
Develop people, build an efficiency and high quality and cost saving team
Lead and manage team staff to learn and execute company policy special the HES policy to build up a safety environment for everyone.

The responsibilities are not limited to the above, the job holder will also follow other work assigned by his/her immediate supervisor

Key Relationships:

Internal

DC operation, Global lean management team, Global initiatives team, DC Planning, HR/Admin, IT,

External –

Knowledge, Skills and Abilities:

College or above education background.
Rich experience of managing automated production equipment and forklifts in the past 5-10 years. Minimum 5-years’ experience in warehouses or distribution center, including 3+ years in managing an automated/semi-automated, large-scale distribution facility which has unit sorter/shuttle/other automatic system;
Ability to communicate fluently in both Mandarin and English.
Familiar with WMS/WCS/WES system is preferred
Good communication skill
Stable personality, Customer-driven orientation, Teamwork
Competency with Excel, Word, PPT, Access and MS Project is required.

Assistant Manager, Shuttle

Full Description