Assistant General Manager

Role Overview  

The Assistant General Manager (AGM), Fulfillment Center is a key leader responsible for driving end-to-end execution of eCommerce order fulfillment operations within the Las Vegas facility. This role ensures that customer orders are picked, packed, and shipped with speed, accuracy, and quality, delivering a best-in-class fan experience. 
Reporting to the General Manager, the AGM oversees high-volume, direct-to-consumer operations, leads large teams across multiple shifts, and drives continuous improvement in productivity, cost, and service levels. This leader plays a critical role in peak execution, scalability, and the implementation of process and technology enhancements to support Fanatics’ rapid growth. 

how you will make an impact: 

• Lead daily fulfillment operations across outbound functions, including picking, packing, shipping, and returns processing 

• Ensure consistent achievement of KPIs such as order cycle time, on-time shipment, order accuracy, and units per hour 

• Drive a customer-first mindset, ensuring high-quality execution that meets or exceeds eCommerce service expectations 

• Partner with the General Manager to execute operational strategies, capacity planning, and network alignment initiatives 

• Oversee labor planning and workforce management, including scheduling, productivity tracking, and peak season staffing 

• Champion a culture of safety, ensuring compliance with OSHA and company standards across all shifts 

• Lead, coach, and develop a team of managers and supervisors; build leadership capability and succession pipelines 

• Leverage data and analytics to identify performance gaps, root causes, and continuous improvement opportunities 

• Partner cross-functionally with Transportation, Customer Service, IT, and Engineering teams to improve speed and reliability of fulfillment 

• Support implementation of automation, WMS enhancements, and new technologies to scale operations 

• Ensure adherence to SOPs and drive standardization and best practice sharing across shifts and teams 

• Play a key leadership role in peak planning and execution, ensuring operational readiness and resilience during high-volume periods 

what you bring to the team: 

• Bachelor’s degree in Supply Chain, Business, Operations, or related field (or equivalent experience) 

• 7+ years of experience in fulfillment, distribution, or warehouse operations, preferably in eCommerce environments 

• 3+ years of leadership experience managing managers/supervisors in a high-volume, fast-paced setting 

• Strong understanding of direct-to-consumer fulfillment operations and customer delivery expectations 

• Experience with Warehouse Management Systems (WMS), order management systems (OMS), and labor management tools 

• Proven track record of driving operational improvements in speed, accuracy, and cost efficiency 

• Experience leading large, hourly workforces across multiple shifts (300+ employees preferred) 

• Strong analytical, problem-solving, and decision-making skills 

• Excellent communication and leadership presence 

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together. 

Where You’ll Work and What’s required: 

• Customer Obsession 

• Operational Excellence 

• Execution & Accountability 

• People Leadership & Development 

• Data-Driven Decision Making 

• Continuous Improvement 

• Change Management 

What’s in it for you: 

• Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes.  

• Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life. 

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset