Arrivals & Departures TROC Supervisor – FIFA World Cup 26™ | Miami

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Reporting organisationally to the Arrivals & Departures Senior manager, the AND TROC (Transport Operations Center) Supervisor will be a key member of the FIFA26 Operational Services team, and work in close collaboration with the FIFA Transport, and other key individuals responsible for delivering The Arrivals & Departures Transport Operations Center Supervisor oversees the real-time coordination, monitoring, and communication of all airport transport operations during the tournament. This role ensures accurate tracking of arrivals and departures, efficient dispatching of vehicles, meet-and-greet services, and seamless collaboration between airport teams, transport providers, and functional areas to deliver a safe, timely, and high-quality service for all FIFA client groups.

The main responsibilities and oversights of the Arrivals & Departures Transport Operations Center Supervisor for the FIFA World Cup 26™ include:  

• Oversee real-time coordination and monitoring of all airport transport operations to ensure on-time arrivals and departures for all FIFA client groups.
• Supervise the dispatching and allocation of vehicles, ensuring efficient utilization of resources and adherence to service schedules.
• Maintain constant communication with airport teams, drivers, and transport providers to manage passenger flow and respond promptly to operational updates or changes.
• Coordinate meet-and-greet services to ensure a smooth, professional, and welcoming experience for all arriving and departing clients.
• Track flight movements, service requests, and vehicle activity using transport management systems and monitoring tools.
• Identify, escalate, and resolve operational issues or delays in collaboration with relevant stakeholders.
• Support the implementation of FIFA service standards and DSLAs, ensuring all transport operations meet defined quality and timing expectations.
• Liaise with airport authorities, security services, and functional area leads to maintain safety, compliance, and smooth coordination across operations.
• Provide clear and timely updates to the Transport Operations Center Manager and airport management regarding ongoing activities, incidents, and performance metrics.
• Prepare and submit daily operational reports and incident logs, ensuring data accuracy and accountability.
• Assist in the training, briefing, and supervision of TOC staff and volunteers to ensure operational readiness and consistent service delivery.
• Contribute to test events, rehearsals, and operational readiness exercises to validate systems, procedures, and communication channels ahead of the tournament.

Education & Qualifications

• Bachelor’s degree in Transportation Management, Logistics, Aviation Management, Operations Management, Business Administration, or a related field.
• Advanced knowledge of transport operations, airport procedures, and client service protocols; certification in operations or project management is an asset.
• Strong proficiency with transport management systems (TMS), flight-tracking platforms, and digital monitoring tools.
• Excellent communication skills, with the ability to coordinate effectively across multiple teams and stakeholders in high-pressure, fast-paced environments.
• Proven ability to analyze data, interpret operational metrics, and prepare accurate reports.
• High level of problem-solving capability, situational awareness, and decision-making, especially in time-sensitive scenarios.
• Ability to work shifts, extended hours, and tournament-time schedules as required.
• Fluency in English; additional languages are considered an advantage in a global event environment.

Work Experience 

• 3–5 years of experience in transport operations, airport operations, event logistics, or similar large-scale, time-critical operational environments.
• Previous experience supervising teams within a transport control center, airport operations center, command center, or equivalent real-time monitoring environment.
• Demonstrated experience coordinating with airport authorities, security teams, transport providers, or other operational stakeholders.
• Proven track record managing vehicle dispatching, client movement, or high-volume passenger operations.
• Hands-on experience preparing operational reports, incident logs, and performance tracking dashboards.
• Experience supporting large international events, sporting events, or multi-venue operations is a strong advantage.

Languages

• Fluent in English. Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools