AR Supervisor, Collections

The Role 

Fanatics is seeking an AR Collections Supervisor responsible for leading a team in B2B collection of receivables. This individual will guide the team to ensure customer payments are received within terms while protecting the organization against risk and bad debt exposure.

What We're Looking For:

• Lead a team of AR Analysts and Senior Analysts managing portfolios of B2B customers, including Fortune 500 companies, big box retailers, professional sports teams, and leagues.
• Build relationships with key Fanatics customers and internal partners, including Sales, Finance, and Customer Service.
• Review staff work for accuracy and ensure expectations are clearly communicated and followed through.
• Apply strategic thinking to drive improvements beyond daily collection tasks.
• Provide leadership on customer communication, issue resolution, and interdepartmental coordination.
• Work with customers to establish payment plans for aged balances.
• Assign and prioritize workloads across the team to balance productivity.
• Monitor, enhance, and report on departmental KPIs to track performance.
• Analyze root causes of payment delays and work cross-functionally to resolve recurring issues.
• Host working sessions to strengthen analyst knowledge of complex collection scenarios.
• Act as a liaison between customers and internal teams to ensure timely resolution of payment issues.
• Assist in the creation of detailed reports (weekly/monthly) for leadership and team use.
• Support testing of process improvements and onboarding of new business lines.
• Problem-solve independently and drive issues to resolution with minimal oversight.
• Mentor and develop team members, promoting collaboration, accountability, and trust.
• Foster a positive and professional work environment.
• Perform other assigned tasks necessary to support the AR Department.

  What You'll Do:

• Bachelor’s degree in Accounting, Finance, Economics, or a related field, with 3+ years of AR experience.
• 2+ years of people management experience, including coaching and team leadership.
• Strong analytical skills with the ability to interpret data and drive action.
• Advanced Excel skills, including VLOOKUP, PivotTables, and data analysis tools.
• Excellent verbal and written communication skills for both internal and external stakeholders.
• Demonstrated ability to manage B2B collections and improve processes in a high-volume environment.
• Hybrid role: On-site Monday - Thursday in Tampa; remote on Fridays.

  Why Join Us?

At Fanatics, we are passionate about sports, innovation, and excellence. As an Accounts Receivable Supervisor, you will have the opportunity to lead and mentor a team, drive collection strategies, and support AR best practices in a fast-paced, collaborative environment.

Achieving our goals requires strong collaboration and partnership between our teams and our internal stakeholders. To best support this, the person who accepts this role is expected to be on site, in office four days per week. To provide our employees with flexibility, we offer a unique benefit where employees at Fanatics' corporate entity can work remotely for up to four weeks per year, which can be taken in daily or weekly increments. 

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset