AR Supervisor, Collections

Company Overview

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

The Team

Fanatics is the ultimate one-stop sports fan destination that ignites and harnesses the passion of fans and maximizes the presence and reach for preeminent sports partners globally. The Fanatics family of companies, supported by our Fanatics Accounting Shared Services function, currently includes:

• Fanatics Commerce, a vertically integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hard goods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy.
• Fanatics Collectibles, a transformative company that is building a new model for the hobby and giving collectors an end-to-end physical and digital collectible experience.
• Fanatics Betting & Gaming, a mobile betting, gaming, and retail sportsbook platform.

FHI employees are expected to be on-site 4 days per week. We also offer the unique benefit of allowing employees to temporarily work remotely up to 20 days per year based on business levels.

The Role

Fanatics is seeking an AR Collections Supervisor responsible for leading a team in B2B collection of receivables. This individual will be responsible for leading the team to ensure customer payments are received within terms, while protecting the organization against risk and bad debt exposure.

What You'll Do:

• Lead a team of multiple AR Analysts and Senior Analysts in the day to day management of the portfolios of B2B customers, including Fortune 500 companies, Big Box retailers, Professional Sports Teams, and Leagues.
• Build relationships with key Fanatics customers and internal departments, including Sales and Customer Service.
• Review work of staff to ensure accuracy of work.
• Provide guidance, establish expectations, and follow up on results.
• Strategic thinking that extends beyond daily operational tasks.
• Provide leadership to staff related to customer and interdepartmental communication, as well as research and timely resolution of customer requests.
• Work with external customers to establish payment plans to resolve aged outstanding items.
• Organize collection workload for associates.
• Enhance and report on departmental KPIs and metrics.
• Analyze and identify root causes of customer payment barriers and work with cross functional teams to reduce/eliminate recurring issues.
• Act as a liaison between customer and internal cross-functional teams (Operations, Sales, and Customer Service) to ensure timely resolution of customer issues.
• Assist in creating detail reporting (weekly/monthly) to leadership and team members.
• Collaborate on testing project implementations and onboarding new lines of business.
• Able to independently problem solve and be persistent bringing issues to conclusion with minimal input.
• Ability to handle the most complex and/or detailed customer issues.
• Mentor and develop team members.
• Must be a team leader with a positive attitude.
• Promote accountability, collaboration, trust, and connection-building across all levels, ensuring a dedicated service culture.
• Perform other assigned tasks and duties necessary to support the AR/Credit Department

What We're Looking For:

• Ability to build solid working relationships with both internal and external customers at all levels.
• Bachelor's Degree with 5+ years of AR experience preferred or 8+ years of high-volume AR experience with high school diploma.
• Prior people manager experience preferred.
• Strong Excel skills, including VLOOKUP and PivotTables
• Hybrid role – M-TH in Tampa office, F Work from Home
• Clear and effective professional communication skills with all levels of management.
• Strong ability to analyze information and make sound decisions.
• Ability to prioritize workload and multi-task to ensure deadlines are met in a fast-paced environment.