AR Analyst, Collections

Company Overview

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

The Team

Fanatics is the ultimate one-stop sports fan destination that ignites and harnesses the passion of fans and maximizes the presence and reach for preeminent sports partners globally. The Fanatics family of companies, supported by our Fanatics Accounting Shared Services function, currently includes:

• Fanatics Commerce, a vertically integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hard goods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy.
• Fanatics Collectibles, a transformative company that is building a new model for the hobby and giving collectors an end-to-end physical and digital collectible experience.
• Fanatics Betting & Gaming, a mobile betting, gaming, and retail sportsbook platform.

Achieving our goals requires strong collaboration and partnership between our teams and our internal stakeholders. To best support this, the person who accepts this role is expected to be on site, in office four days per week. To provide our employees with flexibility, we offer a unique benefit where employees at Fanatics' corporate entity can work remotely for up to four weeks per year, which can be taken in daily or weekly increments.

The Role

Fanatics is seeking a Collections Analyst professional responsible for a B2B collection portfolio. This individual will be directly responsible for the collection of receivables to ensure payments are received within terms, while protecting the organization against unnecessary risk and bad debt exposure.

What You'll Do:

• Independently manage portfolio of business-to-business customers, including Professional Sports Teams, Leagues, and small to medium retail locations.
• Ability to problem-solve, think independently, and be persistent in bringing issues to conclusion.
• Build relationships with key Fanatics customers and internal departments, including Sales and Customer Service.
• Conduct collection calls using telephone, e-mail, and/or customer website portals to secure payments and resolve any issues.
• Provide invoice copies, reconcile accounts, and perform other general accounting duties to obtain payment which may include processing credit card payments.
• Work with external customers to establish payment plans to resolve aged outstanding items.
• Coordinate with Sales, Customer Service, and Management to accelerate the collection process.
• Negotiate customer disputes to resolution and document root causes of payment issues.
• Actively prioritize and monitor customer accounts, learning reasons for non-payment and working the necessary steps to bring outstanding issues to resolution.
• Weekly reconciliation of accounts.
• Responsible for monitoring payment behaviors on accounts to identify when customer is at risk of defaulting on balance due to minimize total risk.
• Responsible for investigating and clearing customer chargebacks/deductions and offsets, which may include GL coding for accounting to properly apply to correct functional accounts.
• Maintain clear documentation of all communication with customers and internal departments.
• Deliver constructive feedback to analyze processes, emphasizing enhancements for internal operations.
• Accountable for reducing delinquency in assigned portfolio.
• Must be a team player with a positive attitude.
• Promote accountability, collaboration, trust, and connection building across all levels, ensuring a dedicated service culture.
• Perform other assigned tasks and duties necessary to support the AR/Credit Department

What We're Looking For:

• Must be comfortable communicating directly with customers by either phone or e-mail, displaying ownership and problem solving in assignments.
• Ability to display ownership and problem solving in assignments.
• Bachelor's Degree preferred or 2+ years of high-volume AR experience with high school diploma.
• Strong Excel skills, including VLOOKUP and PivotTables
• Hybrid role with preferred schedule of M-TH in Tampa office, F Work from Home
• Clear and effective professional communication skills with all levels of management.
• Strong ability to analyze information and make sound decisions.
• Ability to prioritize workload and multi-task to ensure deadlines are met in a fast-paced environment.