App Support

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

OVERVIEW:

Sportradar MSS is creating an amazing opportunity for the highly driven and passionate Application Support candidates who are customer service-oriented in order to provide outstanding technical, operational, and business support through all support channels made available to our clients worldwide. You will be a key part of the team by analyzing, resolving, and if required, escalating challenges to the different levels of engineering within the organization.

THE ROLE:

How Will Success Be Evaluated?

• Quality, accuracy, and speed on communications of incidents.
• Management of incident owned to resolution.
• Quality and accuracy on deployments.

MAIN RESPONSIBILITIES

• Providing technical support, troubleshooting, and maintenance to customers.
• Monitoring systems and following fault resolution procedures. 
• Responsible for communicating problems and resolutions.
• Write and update documentation and procedures.
• Diagnose system errors and other issues.

REQUIREMENTS:

• Experience working as a system or application support or equivalent role. 
• Fluent English speaker with good communication skills.
• Knowledge of IT service desk tooling and best practices. 
• Windows Server (2003-2019) basic understanding. 
• Linux basic understanding. 
• Basic sysadmin skills.
• SQL Language understanding and experience. 
• Log analysis understanding. 
• Networking basic knowledge and diagnostic skills. 
• Monitoring system experience. 
• Basic software code knowledge. 
• Ability to work under stressful conditions. 
• Ability to provide remote support.
• Ability to quickly learn about new systems. 
• Persistent, will not leave work undone. 
• Ability to work under in a quick pace environment.

Location

Gonzalo Jimenez de Quesada, 2, 14, Sevilla , Spain