Anlst II Prod Supp

Role and responsibilities

This is a full-time opportunity to be part of a very exciting team within the Site Reliability Organization. You will be supporting our Tech production support environment that runs on the latest technologies, platforms, and tools.

• Manage the tech production support tasks and activities as per laid down guidelines
• Proactively monitor alerts and system performance for issues.
• Run Incident Management processes and Incident Command functions on high severity issues.
• Create or maintain operational runbooks.
• Establish feedback loops for discovered production patterns to ensure constant stability and drive iterative improvements.
• Support the engagement 24*7. Implies, you will be required to work in either morning, afternoon, or night shifts on rotation basis. You will also be required to work on weekends and holidays on rotation basis.
• Ensure activities in the shift are completed within SLA
• Ensure proper takeover and handover of activities across shifts
• Mentor junior team members
• Articulates and drives discussions within the shift for problems and possible solutions

Requirements
• 2 – 4 years of experience with a Bachelor's degree, preferably in Computer Science
• Perform the role of a shift lead
• Excellent verbal, written and interpersonal skills
• Quick learner and a good team player with a positive attitude towards work
• Proactively takes ownership of tasks
• Work with minimal or no supervision