Analyst I Product Support

• Manage the tech production support tasks and activities as per laid down guidelines
• Proactively monitor alerts and system performance for issues.
• Run Incident Management processes and Incident Command functions on high severity issues.
• Create or maintain operational runbooks.
• Establish feedback loops for discovered production patterns to ensure constant stability and drive iterative improvements.
• Support the engagement 24*7. Implies, you will be required to work in either morning/afternoon/night shifts on rotation basis. You will also be required to work on weekends and holidays on rotation basis.
• Other duties as needed or required

Requirements        

• 0 – 2 years of experience
• MCA or B. Tech in Computer Science
• Excellent verbal, written and interpersonal skills
• Quick learner and a good team player with a positive attitude towards work
• Showcase flexibility at work
• Able to understand and follow verbal and written instructions with minimal supervision