Accreditation Center FIFA World Cup 26 All Host Cities

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

The Accreditation Center team is responsible for delivering all accreditation operations across FIFA World Cup 26™ host cities. The main responsibilities include:

Pre-Tournament Phase

• Assist in the planning and operational readiness of Accreditation Centres, ensuring compliance with FIFA requirements relating to overlay, technology, power, lighting, FF&E, signage, and dressing. 
• Support or lead the supervision and training of Accreditation volunteers and/or staff assigned to the venue. 
• Coordinate with the Workforce/Volunteers department on volunteer shift planning, attendance, and training needs. 
• Collaborate with relevant Functional Areas including Accreditation Operations, Access Management, Security, Technology, Venue Management, and Client Group Management (CGM). 
• Participate in testing activities such as access control system checks, pass production workflows, and technology setup.

Tournament-Time Phase

• Support or manage daily Accreditation Centre operations, including pass production, printing, customer service, troubleshooting, and client guidance. 
• Supervise and schedule Accreditation volunteers and/or staff as applicable to the role level. 
• Ensure proper management of accreditation consumables inventory and coordinate replenishments with Accreditation Operations. 
• Serve as a point of escalation for operational issues in collaboration with FIFA and FWC26 Accreditation teams, Access Management, Security, and venue leadership. 
• Communicate operational updates, policies, and procedures to venue stakeholders to maintain consistent Accreditation delivery. 
• Coordinate reporting needs, incident logs, and operational tracking with the wider Accreditation Operations team.

Additional Responsibilities for Client Group Management Liaison

• Represent the central Client Group Management (CGM) team at venue level. 
• Serve as the primary contact for designated client groups, supporting them through all stages of the accreditation journey. 
• Facilitate communication between client groups, venue operations, and the CGM central team. 
• Support accreditation card distribution and issue resolution for assigned client groups. 
• Participate in operational workshops and stakeholder briefings as needed.

Education & Qualifications

• Bachelor’s degree in Sports Management, Event Management, Business Administration, Communications, or a related field preferred.
• Equivalent experience in large-scale event operations, volunteer management, customer service, or accreditation may be accepted in place of formal education.

Work Experience

• Experience in large-scale events, major sporting events, live operations, customer-facing roles, venue management, or accreditation services.
• Experience supervising staff or volunteers is preferred for Manager and Coordinator roles.
• Experience working in international, multicultural, or fast-paced environments is an asset.

Language

• Fluent in English. Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
• Experience with planning tools, accreditation systems, operational software, and online collaboration platforms is preferred