Accommodation Hotel Operations FIFA World Cup 26 All Host Cities

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

The Accommodation Hotel Operations role is a key position within the FIFA World Cup 26™ Accommodation team, responsible for delivering world-class hotel operations across all host cities. This role consolidates the core functions of team hotel operations, VIP hotel operations, venue hotel logistics, and IBC hotel service delivery into one unified operational scope. The main responsibilities include:

Hotel Briefings & Service Activation

• Brief hotel management and relevant departments on all FIFA operations, rooming lists, service levels, workforce needs, and arrival schedules.
• Activate all FIFA-reserved services, including meeting rooms, laundry, catering, storage, F&B arrangements, and operational setups.
• Ensure all service activations meet FIFA standards across team, VIP, venue, and IBC hotel settings.

Room Readiness & Guest Preparation

• Conduct detailed room and suite pre-checks, ensuring correct setups, amenities, collateral, and FIFA service-level requirements.
• Prepare room keys according to finalized rooming lists and guest allocations.
• Ensure readiness of meeting rooms, function rooms, work spaces, and F&B setups on a daily basis.

Arrivals, Check-In & On-Site Coordination

• Facilitate smooth and efficient check-in processes for teams, VVIP guests, workforce groups, and staff delegations.
• Meet and greet team managers, VIP hotel managers, or delegation leads upon arrival.
• Serve as the primary on-site point of contact for accommodation-related matters between FIFA, hotels, and external stakeholders.
• Manage and approve reservation adjustments in collaboration with team managers and FIFA HQ.

Daily Operations, Logistics & Cross-Functional Coordination

• Consolidate requirements from all FIFA Functional Areas and ensure these are accurately communicated and executed by hotel staff.
• Coordinate all logistical needs including storage management, deliveries, shipments, equipment setups, and daily room turnover.
• Provide daily operational briefings and participate in meetings with hotel management and FIFA HQ.
• Support overlapping arrivals, large delegation movements, and VIP routing as needed.

Issue Resolution & Service Oversight

• Resolve all on-site operational issues promptly and professionally—whether raised by hotels, teams, VVIP delegations, or Functional Areas.
• Monitor and enforce FIFA service standards across all hotel operations and guest touchpoints.
• Ensure hotel partners correct any service unmet needs or discrepancies immediately.

Financial Oversight, Invoicing & Reconciliation

• Monitor all invoices provided by hotels, verifying that daily charges match actualized room and service usage.
• Conduct daily checks of rooming lists, inventory releases, function space usage, and guest charges.
• Reconcile final invoices across rooms, function spaces, laundry, catering, F&B, and ancillary services.
• Ensure accurate application of credits, complimentary rooms, and negotiated rate structures.
• Finalize financial close-out prior to team or guest departures.

Departures, Turnovers & Future Arrivals

• Prepare all guests, teams, and delegations for departure, ensuring all outstanding charges are resolved.
• Oversee smooth and accurate check-out processes.
• Prepare for next arrivals by coordinating turnovers, room resets, suite inspections, and updated service requirements.

Education & Qualifications

• Bachelor’s degree in hospitality management, Event Management, Business Administration, or related field preferred.
• Equivalent professional experience in hotel operations, VIP services, event hospitality, or accommodation management may be accepted.

Work Experience

• Proven experience (typically 3–7+ years) in hotel operations, front office, VIP guest services, event accommodation, group bookings, or hospitality logistics.
• Experience managing large-scale operations, delegations, or multi-stakeholder environments (sports events, conventions, or high-profile events preferred).
• Strong background in financial reconciliation, rooming list management, and operational service delivery.
• Prior leadership or supervisory experience in hotel operations, venue operations, or guest services is an advantage.

Language

• Fluent in English (required).
• Spanish and/or French proficiency is a strong plus.
• Additional languages beneficial due to the international nature of FIFA guests.

Technology

• Proficiency in hotel property management systems (PMS), reservation systems, and group booking tools.
• Strong command of Microsoft Office Suite (Excel, Word, Teams, Outlook).
• Comfortable using digital tools for logistics, daily reporting, inventory management, and check-in preparation