1st/2nd Line Support Engineer

Two Circles is a vibrant, multi-award-winning and rapidly-expanding sports marketing agency. We work with some of the world's biggest sports organisations including the NFL, Premier League and UEFA.

We're looking for growth-oriented, dynamic and motivated new team members to help us build a once-in-a-lifetime sports business and reimagine the commercial frameworks of the global sports industry.

Every day, our team analyses billions of pieces of behavioural, attitudinal and purchase data from sports fans spanning the globe, using the latest machine-learning and data visualisation technology. We do this to give our clients the tools and insight required to build direct relationships with fans, grow engagement, and drive revenue across their eventday, sponsorship and media businesses.

We have a global team of just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work.

Role Profile

This role will be part of our global Technology Operations team, and based in our Kansas City, MO office.

As a Workplace Technology Engineer at Two Circles, you look after the tools and technologies our Two Circlers use remotely and in our offices so they can help clients Build the Future of the Sports Industry. To be as flexible as possible with all our employees and empower them to make their own decisions about where, when and how to work, we run a mixture of Windows and Mac devices and leverage a variety of SaaS applications that Two Circlers use both remotely and at our 9 main regional offices. Some of these locations have specialist storage and network equipment for Creative teams, while most have minimal on-prem infrastructure other than collaboration tech and 3rd party commodity networking to help with hybrid working.

Our Workplace Technology Engineers manage these platforms and technologies to ensure Two Circlers can get the best from the tools that support them, using their experience and knowledge to drive further improvements and recommend enhancements and new solutions.

As part of our broader Technology and Business Enablement capabilities, this role works with other Workplace Technology Engineers and Analysts, Information Security, Platform Engineering, Service Management, Operations Managers and other Data and Engineering specialists to share knowledge and deliver the best technology experience to our wider business, with whom they will maintain excellent relationships to understand and stay ahead of their current and future needs. As the main Technology Operations representative in North America, this role provides ample opportunities to influence the direction of Two Circles Technology Operations strategy, own delivery of a wide range of work, and further develop your own knowledge of technologies, systems, approaches and practices.

The ideal background and skills we are looking for include:  

• Highly proficient in Windows and Mac support

• Managing and configuring Office 365 and Entra ID
• MDM with Microsoft Endpoint Manager/Intune and a Mac-specialist tool (e.g. Kandji, JAMF)
• Collaboration/Unified Communications tools and hardware (preferably Teams)
• Service Management practices, including incident/request, change and problem management, monitoring, events and alerting
• Hands-on networking and storage fundamentals, e.g. cable patching, WiFi/AP config, SAN config and disk swaps
• Awareness of Data Protection, Privacy and Governance principles, e.g. CCPA, GDPR
• Application of modern workplace security practices

Experience with the following would also be beneficial:

• Atlassian products (especially Jira)

• Broader Azure infrastructure stack

• Application Packaging

• ITIL Foundation

• Project Management and Delivery

• Experience supporting Creative/Content environments

We have a list of flexible benefits that we offer; as a taste:

• Hybrid working: we'd love for you to come into our office at least 2-3 days a week, especially during your onboarding
• Performance planning: potential to have a salary increase every 6 months and progress your career
• Discretionary company bonus
• Tickets to sporting events
• Renowned Team Days and events
• Lunch once a week, breakfast and continuous supply of snacks
• Private healthcare schemes
• Cycle to work scheme
• Learning and Development opportunities, including certification in certain areas